Return & Refund Policy

At Bellvique, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, this Return & Refund Policy explains the conditions and process for returning items and receiving refunds.

By placing an order with Bellvique, you agree to the terms outlined below.

Return Window

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the request must be initiated within this time frame. Requests made after the return window has expired may not be accepted.

Return Conditions

To qualify for a return, items must meet the following conditions:

• The item must be unused, unworn, and in its original condition
• All original tags, packaging, and accessories must be included
• The product must not show signs of damage, wear, or alteration
• Items marked as final sale or clearance may not be eligible for return

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or product-specific reasons. These may include:

• Undergarments or personal-use items
• Items that have been worn or used
• Products damaged after delivery

Return Process

To initiate a return, please contact us at info@bellvique.com with your order details.

Once your request is approved, you will receive instructions on how to return your item. Returns sent without prior approval may not be accepted.

Return Label

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

A return label may be provided in certain cases. If a prepaid return label is issued, the cost may be deducted from your refund unless otherwise stated.

Restocking Fee

Bellvique does not charge a restocking fee for returned items that meet all return conditions.

However, if an item is returned in a condition that does not meet our policy standards, we reserve the right to apply a partial refund or reject the return.

Refund Window

Once your returned item is received and inspected, refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method used during checkout.

Refund Conditions

Refunds are approved only if:

• The returned item meets all return conditions
• The item is received within the approved return period
• The return has been authorized by our support team

Shipping fees (if any) are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again
2. Contact your credit card company, as processing times may vary
3. Contact your bank for further clarification

If you have completed these steps and still have not received your refund, please contact us at info@bellvique.com for assistance.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery.

You may be asked to provide photos or evidence to help us resolve the issue quickly. In such cases, we will offer a replacement or full refund at no additional cost.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, you may return the original product (if eligible) and place a new order.

Contact Information

If you have any questions about returns or refunds, please contact us:

Email: info@bellvique.com
Address: 8908 Harwood Ave NE, Albuquerque, New Mexico 87111, United States

We are committed to handling all return and refund requests fairly and efficiently.

By placing an order with Bellvique, you acknowledge that you have read and agreed to this Return & Refund Policy.