FAQs
Orders & Payments
1. What payment methods do you accept?
We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. All payments are securely processed at checkout.
2. Can I cancel or change my order after placing it?
Orders can only be modified or canceled within a limited time after placement. Once processing has started, changes may not be possible.
3. Will I receive an order confirmation?
Yes, once your order is successfully placed, you will receive a confirmation email with your order details.
4. What currency are prices listed in?
All prices on our website are listed and processed in United States Dollars (USD).
Shipping & Delivery
5. Do you ship within the United States only?
Yes, we currently ship only within the United States and do not offer international shipping.
6. What is your order cut-off time?
Our daily cut-off time is 5:00 PM (GMT -07:00), Monday to Saturday.
7. How long does order processing take?
Orders are processed within 1–2 business days before shipment.
8. How long does delivery take?
Delivery typically takes 3–5 business days, including processing and transit time.
9. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States unless stated otherwise at checkout.
10. Which shipping carriers do you use?
We use trusted carriers such as USPS, UPS, FedEx, and other regional providers.
11. Will I receive a tracking number?
Yes, once your order is shipped, you will receive a tracking number via email.
12. What should I do if my order is delayed?
Delays may occur due to weather, carrier issues, or high demand. We recommend checking your tracking details or contacting us for assistance.
13. What happens if my package is marked as delivered but I didn’t receive it?
Please check with neighbors, verify your address, and contact the carrier. If the issue persists, contact us within 5 business days.
Returns & Refunds
14. What is your return policy?
We accept returns within 14 days of delivery, provided the item meets our return conditions.
15. What condition must items be in for return?
Items must be unused, unworn, and in their original packaging with all tags attached.
16. Are there any items that cannot be returned?
Yes, items such as undergarments, used products, or final sale items may not be eligible for return.
17. Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
18. Do you charge a restocking fee?
No, we do not charge a restocking fee for eligible returns.
19. How do I start a return?
You can initiate a return by contacting us at info@bellvique.com with your order details.
20. How long does it take to receive a refund?
Refunds are processed within 5–10 business days after the returned item is received and inspected.
21. What should I do if my refund is delayed?
Please check with your bank or card provider. If the issue continues, contact us for assistance.
22. Do you offer exchanges?
We do not offer direct exchanges. You can return the item and place a new order.
General Information
23. How can I contact customer support?
You can reach us via email at info@bellvique.com during business hours.
24. What are your business hours?
Our business hours are Monday to Saturday, 9:00 AM – 5:00 PM (GMT -07:00).
25. Is my personal information secure?
Yes, we use secure systems and encryption to protect your personal and payment information.
If you have any additional questions, feel free to contact us at info@bellvique.com. We are always here to help.